{"id":505944,"date":"2024-01-08T17:42:26","date_gmt":"2024-01-08T22:42:26","guid":{"rendered":"https:\/\/www.commvault.com\/?post_type=cmv_resource&#038;p=505944"},"modified":"2024-02-16T01:44:32","modified_gmt":"2024-02-16T06:44:32","slug":"customer-support-policies","status":"publish","type":"cmv_resource","link":"https:\/\/www.commvault.com\/resources\/pdf\/customer-support-policies","title":{"rendered":"Customer Support Policies"},"content":{"rendered":"<style>\n\tbody {\n\t\tmargin: 0;\n\t}\n\t.screen-reader-text {\n\t\tdisplay: none;\n\t}\n\n\t.site-logo{ \n\t\tmargin: auto auto auto 0; \n\t}\n\t.site-logo .site-logo__svg path{\n\t\tfill: white;\n\t}\n\n\t.download-bar__wrapper {\n\t\tbackground: #000;\n\t\tpadding: 10px 25px;\n\t\tdisplay: flex;\n\t\tjustify-content: space-between;\n\t\talign-items: center;\n\t\tmargin: 0;\n\t\tbox-sizing: border-box;\n\t}\n\t.download-bar {\n\t\tdisplay: flex;\n\t\tjustify-content: flex-end;\n\t\tflex-wrap: wrap;\n\t\tmargin: 0 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We\u2019re here for you. The operation of your data backup solution is critical to your business, and that\u2019s why we\u2019re committed to providing the timely support and resources you need. Metallic offerings are covered by the best-in-class Commvault support team, which can  be  contacted directly through the Metallic Hub via chat or email, while online resources and   documentation are available at https:\/\/metallic.io\/documentation<\/p>\n","protected":false},"author":85,"featured_media":513358,"comment_status":"closed","ping_status":"closed","template":"templates\/without-header-and-footer.php","meta":{"_custom_css":"","_custom_js_footer":"","_page_background_color":"","_remove_from_search":false,"_dark_mode":false,"_light_footer_mode":false,"_sidebar_form":{"id":"","name":"","cta":"","redirect":""},"_alert_notification_bar":{"show":true,"bg_color":"","content":"","call_to_action_label":"","call_to_action_link":""},"_footer_cta":{"show":false,"title":"","subtitle":"","cta_text":"","cta_link":"","background":{"id":0,"url":""}},"_cmv_customer_logo":{"id":0,"url":""},"_cmv_featured":"","_cmv_gated":"","i18n_hreflangs":""},"cmv_resource_type":[476],"cmv_resource_category":[],"cmv_resource_solution":[],"cmv_topic":[],"cmv_region":[],"cmv_industry":[],"cmv_capabilities":[],"cmv_workloads":[],"cmv_tech_partners":[],"class_list":{"0":"post-505944","1":"cmv_resource","2":"type-cmv_resource","3":"status-publish","4":"has-post-thumbnail","6":"cmv_resource_type-pdf","7":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.0 (Yoast SEO v23.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Support Policies | Commvault<\/title>\n<meta name=\"description\" content=\"Need help? 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